Os perfis dos nossos motoristas são passíveis de análise a qualquer momento conforme nossos Termos de Uso.
Se for encontrada alguma irregularidade, o seu cadastro poderá ser bloqueado ou até mesmo suspenso por tempo indeterminado.
Se você for bloqueado, as informações com o detalhe do bloqueio estarão disponíveis na tela inicial do aplicativo. Nessa tela você poderá verificar qual o motivo do bloqueio, o período ou até mesmo se foi um bloqueio por tempo indeterminado.
Caso o bloqueio seja por alguns minutos ou dias, orientamos que aguarde o tempo informado. Se for um bloqueio por documentos, o aplicativo também irá te orientar quais os documentos devem ser atualizados para que o seu cadastro seja reanalisado.
Para ficar por dentro com relação aos motivos que podem levar ao bloqueio, acesse o nosso Termos de Uso.
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